Help Center > Using Gotrix > Issues

Resolve an Existing Issue

1. Select the issue

2. Scroll down to the Reply section and type in your solution. You may upload relevant images or documents that will further aid the crew.

3. Click on Send Reply when done

Permissions

All super admins, admins and users have the permission to add new issues.

However, users can only add issues to vessels that are assigned to them.

Adding Issues

1. Click on Add new Issue on your dashboard

2. Fill up the necessary information:

• Title: Brief Summary of the Issue

  • You can include “Vessel Name, Equipment Type, Problem” in the title so as to allow ship managers and crews to get an idea of the issue you are facing.
    

• Vessel: Choose the Vessel

  • A drop-down menu is provided
    

• Equipment: Choose the Equipment

  • A drop-down menu is provided.
    

• Tags: Include keywords to allow easy search (Optional)

  • Insert some of the keywords related to the issue to allow other ship managers and crews to access your issue thread easily.

  • Recommended keywords:

    • Equipment type

    • Vessel type

    • Brand

    • Issue faced
      

• Issue Description: Provide details about the issue

  • Recommended details include:

    • What equipment or part is facing the issue?

    • What is the problem you are facing?

    • How often does it happen?

    • When did this happen?
      

• Status: Open or Resolved

  • Open - Issue does not have a solution yet.

  • Resolved - Issue has been solved. The solution can be viewed in the thread.
    

• Urgency: Importance of the issue

  • Low - Does not require immediate action. Lowest priority.

  • Medium - Minor/Moderate issue requiring action.

  • High - Require immediate action.

  • Critical - Highest priority.
    

• Choose File: Image or any document related to the issue

  • Visual images help others to understand the issue more clearly

3. Click on Submit Issue when done.

Resolving issues
Permissions
Adding issues
Sort and view issues